Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use our nutritional balance planning services.
Last Updated: January 15, 2025
Information We Collect
Personal Information You Provide
When you create an account or use our services, we collect information you voluntarily provide to us. This helps us personalize your nutritional planning experience and provide better recommendations.
| Information Type | Purpose | Examples |
|---|---|---|
| Contact Information | Account management and communication | Name, email address, phone number |
| Health & Dietary Data | Personalized nutrition planning | Age, weight, dietary restrictions, health goals |
| Usage Preferences | Service customization | Meal preferences, activity level, food allergies |
Automatically Collected Information
Our platform automatically collects certain technical information to improve functionality and user experience. This data helps us understand how our services are used and identify areas for improvement.
- Device information (browser type, operating system, screen resolution)
- Usage patterns (pages visited, time spent, features used)
- Technical data (IP address, session duration, error logs)
- Cookie data for functionality and preferences
How We Use Your Information
We use the information we collect to provide you with personalized nutritional guidance and maintain our platform's functionality. Every piece of data serves a specific purpose in delivering better health outcomes.
Primary Purpose: All health and dietary information is used exclusively to generate personalized nutrition plans and meal recommendations tailored to your specific needs and goals.
- Service Delivery: Creating customized nutrition plans based on your health profile, dietary preferences, and fitness goals
- Account Management: Maintaining your profile, tracking progress, and providing access to your personalized dashboard
- Communication: Sending important updates about your plan, new features, and responding to your questions
- Platform Improvement: Analyzing usage patterns to enhance our algorithms and user interface
- Security: Protecting your account from unauthorized access and maintaining data integrity
- Legal Compliance: Meeting regulatory requirements for health-related services in the United States
We do not sell your personal information to third parties. Any data sharing occurs only with trusted service providers who help us deliver our services, and they are bound by strict confidentiality agreements.
Data Sharing and Third Parties
Service Providers
We work with carefully selected partners who help us provide our services. These companies access only the minimum information necessary to perform their specific functions.
- Cloud hosting providers for secure data storage
- Payment processors for subscription and billing services
- Email service providers for account notifications
- Analytics platforms for service improvement (anonymized data only)
Legal Requirements
In certain situations, we may be required to share your information to comply with legal obligations or protect our rights and the safety of our users.
We may share information when: Required by law, court order, or government regulation; necessary to protect the safety of users or the public; needed to enforce our terms of service or investigate violations.
Business Transfers
If Flexpoint Labs undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and prominent website notice of any such change in ownership or control of your personal information.
Your Privacy Rights
Under various privacy laws, including those in the United States, you have specific rights regarding your personal information. We're committed to honoring these rights and making the process straightforward.
Access Your Data
Request a copy of all personal information we have about you, including how it's being used and who it's shared with.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your dashboard or by contacting us.
Delete Your Account
Request complete deletion of your account and associated data, with some exceptions for legal or security purposes.
Data Portability
Receive your personal data in a structured, machine-readable format that you can transfer to another service provider.
Opt-Out Communications
Unsubscribe from marketing emails while still receiving essential account-related communications.
Restrict Processing
Limit how we use your information in certain circumstances while maintaining basic account functionality.
Exercising Your Rights
To exercise any of these rights, contact us using the information provided at the end of this policy. We typically respond to requests within 30 days and may need to verify your identity before processing certain requests.
Data Security and Protection
Protecting your personal and health information is our top priority. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- End-to-end encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Multi-factor authentication for account access
- Automated backup systems with geographic redundancy
- Intrusion detection and monitoring systems
Administrative Controls
Our team follows strict protocols to ensure only authorized personnel can access user data, and only when necessary for service delivery or support purposes.
- Role-based access controls limiting data exposure
- Regular employee training on privacy and security practices
- Confidentiality agreements for all staff and contractors
- Incident response procedures for security events
Important Note: While we implement industry-standard security measures, no system is completely immune to security risks. We encourage you to use strong, unique passwords and enable two-factor authentication on your account.
Data Retention and Deletion
How Long We Keep Your Data
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate business interests.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account | Service delivery and support |
| Health & Nutrition Data | Duration of active account + 2 years | Continuity of care and analysis |
| Usage Analytics | 3 years (anonymized after 1 year) | Service improvement and research |
| Financial Records | 7 years | Tax and regulatory compliance |
Account Deletion Process
When you delete your account, we begin immediate removal of your personal data. Some information may be retained in backup systems for up to 90 days before complete removal. Certain data may be kept longer if required by law or for legitimate business purposes, but it will be anonymized whenever possible.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These small files help us remember your preferences, keep you logged in, and understand how our services are used.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality, including login sessions and security features
- Preference Cookies: Remember your settings and customization choices
- Analytics Cookies: Help us understand user behavior to improve our services
- Performance Cookies: Monitor site performance and identify technical issues
Managing Cookie Preferences
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit functionality of our platform. We provide a cookie preference center where you can adjust settings for non-essential cookies while keeping necessary ones active.
Children's Privacy
Our services are designed for adults aged 18 and older. We do not knowingly collect personal information from children under 13, and our platform is not intended for use by minors without parental supervision and consent.
If you are between 13 and 18 years old and wish to use our services, you must have explicit parental consent. Parents who discover that their child has provided personal information without consent should contact us immediately, and we will delete such information promptly.
Parents and Guardians: If you believe your child has provided personal information to us without your consent, please contact us immediately at the information provided below.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We primarily operate within the United States, but some of our service providers may process data in other countries with adequate privacy protections.
When we transfer your personal information internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other approved transfer mechanisms to protect your privacy rights.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you through email and prominent notice on our website.
We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top indicates when the most recent changes were made.
Your continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you may delete your account before the changes take effect.
Questions About This Privacy Policy?
If you have questions about this privacy policy, want to exercise your privacy rights, or need assistance with your account, we're here to help.
Syracuse, NY 13202, United States
We typically respond to privacy inquiries within 2 business days and will work with you to address any concerns about how your information is handled.